It has been three days since I contacted Spitfire support with this message. No reply at all.

I need to reinstall my Hans Zimmer Strings onto my new computer. I get a message saying repair failed. You don't have any resets remaining for this library.


  • Sarah
    Sarah admin
    10 Comments 25 Likes First Answer Spitfire Employee

    Thanks for your patience, @stevensagogo - our support hours are Monday-Friday, please bear with us as we catch up from late Friday and weekend support tickets.