Do broken samples get fixed? And where would I send this feedback?

jonthanon

Hey there, sorry if the forums are the wrong place for this (let me know). I'm mostly very happy with my purchase of BBCSO (Professional). That said, I occasionally run into outright mistakes in the samples that are not reasonable to work around. One particular case bad enough to make me write this: I hear people straight up talking over the Glockenspiel on A#6 and B6. Also the Celeste on A#2 sounds like somebody dropped a body bag down the hallway during the decay. Is this the kind of thing I could expect to get fixed over time if I submit the feedback somewhere? Is the forums the right place for that feedback?

Mario

Lately SA people seem to be absent from this forum. No reaction whatsoever on bugs.

You should,d hand in a ticket which they call hello request. You can find the address under contact us bottom left.

The first issue was already reported in this forum a long time ago, when SA still actively monitored this forum but it has never been repaired. I hear the people talking on the Glockenspiel if you put it very loud but do not hear the body bag.with zero reverb on in the Celeste. However when you put a lot of reverb you get some rumbling.

I and several other reported issues (including several wrong notes) and terrible transitions with some microphone settings in Abbey Road Two but also there no reaction whatsoever from SA. Have a look at the long thread. No ticket not action. Ticket hope and see.

jonthanon

Thanks, @Mario, I'll submit a request.