Need muted brass samples

We installed on a second computer at the studio (BBC Pro). When doing so we copied the library over to the new drive to avoid the heavy download of samples. Then, per instructions, we downloaded the software/player/application. We have everything working just as it is on the initial computer, but the new software indicates there are audio samples for muted brass, which I do not have. When I click on the selection there is no audio. How can I go about getting the upgraded samples? I am not showing an upgrade option, perhaps because my app and software is up to date. Please help, and thanks in advance! -Tyler Halford