VAT Being Charged for non-UK based Company

jamesbdarcy

Hello Spitfire

I have been going through my accounts and have realised that an additioanl VAT charge is being added to my orders. Since my company is not a UK based company, it is based in Australia, I should not be charged VAT.

I would like to request 2 things:

Firstly, a refund on tha VAT that was charged on all my purchases. Since I really like your samples I have purchased a lot of Spitfire intruments so this will be a largish amount.

Secondly, an update to your checkout process that allows non UK customers to purchase without being charged VAT.

Regards

James D'Arcy

calebjtoth

Here's a relevant article from the help section of the main site. https://spitfireaudio.zendesk.com/hc/en-us/articles/205042745-What-is-VAT-and-why-am-I-being-charged-this-

The TLDR is that Spitfire is legally required to charge VAT for their Australian customers (and some others, i.e. if you're from Russia) but you could possibly get a refund directly from the governing body that is in charge of VAT if you file.

jamesbdarcy

Thanks @caleb_toth, your response is appreciated. I will see if I can get a refund here in Australia.

After currency conversion and VAT the price never looks the same once I actually pay for it compared to what appears on my CC. I always expects it but it's always more than I would prefer.

Kind regards

James

The Ansion

I think what it says is that they actually give you a discount on the product which balances out the VAT charged so you don't get charged extra.